Brent Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Brent Carpet Cleaners provides professional cleaning services to residential and commercial customers in the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before requesting our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, company, organisation or other entity that requests and receives services from Brent Carpet Cleaners.
Company, we, our, us means Brent Carpet Cleaners and any authorised employees, contractors or representatives engaged to perform services on its behalf.
Services means any carpet, upholstery, rug, hard floor or related cleaning and ancillary services provided by the Company to the Client.
Premises means the location where the Services are to be performed, as specified in the booking confirmation.
Agreement means the contract formed between the Client and the Company when a booking is accepted and confirmed by the Company in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and selected hard floor cleaning. The full scope of work for each booking will be set out in the booking confirmation or agreed with the Client before work begins.
All Services are subject to availability, and the Company reserves the right to decline or cancel any booking in accordance with these Terms and Conditions.
3. Booking Process
3.1 The Client may request Services by telephone, online enquiry form, or other booking channels made available by the Company from time to time.
3.2 When making a booking request, the Client must provide accurate and complete information, including the Premises address, property type, access information, parking availability, the areas and items to be cleaned, and any known issues such as heavy soiling, stains, odours, or damage.
3.3 Any quotation provided by the Company prior to inspection is based on the information supplied by the Client. The Company reserves the right to revise the quotation if the information provided was incomplete, inaccurate, or if the condition or size of the items to be cleaned differs materially from what was described.
3.4 A booking is not considered confirmed until the Client has received explicit confirmation from the Company. Confirmation may be given verbally, in writing, or by electronic means. The Agreement is formed at the time of such confirmation.
3.5 The Client authorises the Company to carry out the Services at the date and time agreed in the booking confirmation. The Client must ensure that an authorised person is available to provide access to the Premises at the agreed time, unless otherwise agreed in advance.
4. Access and Parking
4.1 The Client is responsible for providing safe and reasonable access to the Premises for the Company and its staff, including access to all areas specified for cleaning.
4.2 The Client must ensure that suitable parking is available close to the Premises for the duration of the visit. Where paid parking, permits, or restricted parking applies, the Client is responsible for covering any parking costs or providing valid permits as required.
4.3 If adequate access or parking cannot be arranged and the Company is unable to carry out the Services, this may be treated as a late cancellation and the applicable cancellation charges may apply.
5. Client Responsibilities Prior to Cleaning
5.1 The Client must remove small furniture, breakables, valuables, and personal items from the areas to be cleaned prior to the arrival of the Company, unless otherwise agreed.
5.2 The Company will move light items where reasonably practicable but does not undertake to move heavy, fragile, or high-value items such as wardrobes, pianos, large display units, aquariums, or electrical equipment.
5.3 The Client must ensure that pets and children are kept away from work areas and any equipment or chemicals used during the cleaning process.
5.4 The Client must inform the Company of any pre-existing damage, wear, colour loss, shrinkage risk, or any manufacturer care guidelines relating to carpets, rugs, upholstery, or flooring.
6. Pricing and Quotations
6.1 Prices are generally based on the type and size of items to be cleaned and the level of soiling. Unless otherwise stated, all prices are given in pounds sterling and are exclusive of any applicable taxes, which will be added at the prevailing rate where applicable.
6.2 Quotations are provided on the basis of the information given by the Client and, where applicable, are subject to on-site inspection. If additional work is required, or the condition of the items is significantly different from what was described, the Company will discuss any price adjustment with the Client before proceeding.
6.3 The Company may from time to time run promotions or offers. Any such promotions are subject to specific terms and may be withdrawn at any time. Only one promotional offer may be used per booking unless expressly stated otherwise.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
7.2 The Company accepts various forms of payment, which may include cashless methods such as card payments or bank transfers, as advised at the time of booking. The Company does not accept post-dated cheques.
7.3 For commercial Clients or larger jobs, the Company may require a deposit or part payment in advance. Any such deposit is non-refundable if the Client cancels the booking outside the permitted cancellation period set out in these Terms and Conditions.
7.4 If payment is not made on the due date, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate from the date the payment became due until the date it is received in full.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice before the scheduled appointment. The required notice period will be confirmed at the time of booking, but in most cases a minimum of 24 hours prior notice is expected.
8.2 If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to apply a late cancellation charge. This may be a fixed fee or a percentage of the quoted price, as specified in the booking confirmation.
8.3 If the Client fails to provide access to the Premises at the agreed time, or the Premises is not in a condition that allows the Company to carry out the Services, this may be treated as a cancellation by the Client and cancellation charges may apply.
8.4 The Company reserves the right to cancel or reschedule a booking if it is prevented from performing the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, equipment failure, illness, or transport disruption. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
9. Service Standards and Limitations
9.1 The Company will perform the Services with reasonable care and skill, using methods and products that are appropriate for professional carpet and upholstery cleaning.
9.2 While the Company will make reasonable efforts to remove stains and soiling, it does not guarantee that all stains can be removed. Certain stains may be permanent, and results can vary depending on the age, type, and condition of the fibres and any previous cleaning attempts or damage.
9.3 The Client acknowledges that there are inherent risks in cleaning, including but not limited to potential shrinkage, colour loss, texture change, or minor damage to worn or weakened materials. The Company will take reasonable steps to identify and minimise such risks but shall not be liable where damage arises from pre-existing conditions, wear and tear, or factors outside its control.
9.4 Drying times after cleaning will depend on ventilation, temperature, humidity, and the type of fibres. Any drying times provided by the Company are estimates only and are not guaranteed.
10. Health, Safety and Waste Regulations
10.1 The Company will carry out the Services in compliance with applicable UK health and safety legislation and industry standards, taking reasonable steps to ensure the safety of its staff, the Client, and other persons present at the Premises.
10.2 Some cleaning products and equipment may present hazards if misused. The Client must not interfere with equipment, cables, machinery, or chemicals brought onto the Premises by the Company.
10.3 The Company will collect and remove any waste generated as a direct result of the Services where this is reasonable and practical. This may include extracted dirt, soiling, limited quantities of disposable materials and packaging arising from the cleaning process.
10.4 Any waste that falls under regulated or hazardous categories, including but not limited to clinical waste, sharp objects, asbestos, or chemical contamination, will not be removed by the Company unless expressly agreed and only in accordance with applicable UK waste regulations. The Client is responsible for arranging appropriate collection and disposal of such waste.
10.5 The Client must inform the Company in advance if there is any known contamination, infestation, or hazardous material at the Premises that could affect the safety or legality of carrying out the Services.
11. Limitation of Liability
11.1 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
11.2 Subject to clause 11.1, the Company shall not be liable for any indirect, special, or consequential loss or damage, or for any loss of profit, revenue, business, data, goodwill, or anticipated savings arising out of or in connection with the Services or these Terms and Conditions.
11.3 The Companys total aggregate liability to the Client in respect of any and all claims arising out of or in connection with the Services or the Agreement, whether in contract, tort including negligence, breach of statutory duty, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.
11.4 The Company shall not be liable for any damage arising from the Clients failure to comply with these Terms and Conditions, failure to follow aftercare advice, failure to provide accurate information, or failure to protect items that should reasonably have been removed or safeguarded prior to cleaning.
12. Complaints and Claims
12.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services so that the Company has the opportunity to investigate and, where appropriate, remedy the issue.
12.2 Where a complaint is justified and relates directly to the quality of the Services provided, the Company may, at its discretion, re-clean the affected area or offer an alternative remedy. This shall be the Clients sole and exclusive remedy, subject always to the limitations set out in these Terms and Conditions.
12.3 The Company may request supporting evidence, including photographs or access to inspect the Premises, before assessing any claim or complaint.
13. Insurance
13.1 The Company maintains appropriate insurance cover in relation to its business operations, including public liability insurance, in accordance with UK norms for cleaning service providers.
13.2 Details of current insurance cover are available from the Company upon reasonable request.
14. Privacy and Data Protection
14.1 The Company will collect and process personal data from the Client in order to manage bookings, deliver Services, and administer its business operations.
14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable measures to protect personal data against unauthorised access, loss, or misuse.
14.3 The Client is responsible for ensuring that any personal data it provides to the Company is accurate and up to date.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date on which the revised Terms and Conditions are published or otherwise communicated.
15.2 For existing confirmed bookings, the Terms and Conditions in force at the time of booking will apply, unless a change is required by law or regulation.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement, including any non-contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Agreement is between the Client and the Company. No third party shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.
17.4 The Client may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations under the Agreement, provided that it remains responsible for the performance of the Services.
By proceeding with a booking, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
